Help Desk Knowledge Base In your organization’s rapidly changing technological landscape, it is now more critical than ever to document resources to best support your technicians and your employees. A robust knowledge base provides a consolidated database of articles and solutions that can be easily referenced by anyone within your organization.

Empower Employees, Reduce Tickets

Empower Employees, Reduce Tickets

Give your employees the resources they need by making articles available to everyone via the employee service portal. With artificial intelligence, our knowledge base gives your employees a familiar predictive search experience that is designed to guide them to specific articles that can help them resolve issues on their own.

Consolidate Technical Resources

Consolidate Technical Resources

More often than not a service request or a ticket is something that has happened before. Save your technicians time and energy with the most up-to-date knowledge base articles, so that repeat issues no longer mean repeat solutions. If an article is not available, quickly translate resolution notes into new resource articles that can help others resolve the same issue in the future.

Accelerate Resolution

Accelerate Resolution

As your knowledge base grows, it can be challenging for you to comb through the vast amount of resources available. By using artificial intelligence, we align your knowledge base with all applicable inbound tickets and requests. This gives your technicians instant access to the right resources in order to save them time.

Looking for an On-Premises Help Desk option?

Try Web Help Desk. It’s our affordable and safe Help Desk Ticketing and Asset Management Software.

  • Automate user service request management from ticket creation, assignment, routing, and escalation.

  • Use built-in reports (or create your own) to track ticket status, technician performance, and customer support needs.

  • Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.

Let’s talk it over.
Contact our team. Anytime.
1-888-250-8971
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