Small Business Service Ticketing and Help Desk Software
Intuitive interface built to eliminate need for end-user training
Intuitive interface built to eliminate need for end-user training
Help your team and customers head off issues with self-service options
Help your team and customers head off issues with self-service options
Responding to repetitive, routine, or frequently occurring questions takes up valuable time that could be spent working on new or more complicated issues. Integrated self-service options with well-maintained knowledge base resources empower end-users to resolve their own problems whenever possible. FAQs or articles provide useful, contextual answers to common concerns and questions, leaving your team time to spend on higher-priority issues.
Control costs with a top-rated solution
Control costs with a top-rated solution
When selecting a IT support software, businesses are often forced to choose between affordability, flexibility, and ease of use. The goal isn’t to sacrifice one for another, but to instead find a solution that is cost effective, configurable, and simple to learn. Software Advice, a Gartner company, has named Web Help Desk software as a leader in the FrontRunners quadrant for best help desk software, positioning it as the greatest value for small businesses among the entire field.
Streamline help desk operations
Streamline help desk operations
Undefined support processes that lack appropriate automated assignment, routing, and escalation can hurt productivity, customer satisfaction, and the bottom line. Help desk solutions impact more than the IT team. A balanced and well-designed platform can simplify the work of an entire team. Intelligent workflow-driven automation frees up your team to work on other tasks, while configurable options help ensure the system works in the most efficient way possible.
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What are the benefits of using ticketing systems in small businesses?
Small companies often have to achieve big things with fewer staff and resources. This is where service software for small businesses can be a life-saver.
The perfect ticketing system for small businesses will automatically route the ticket to the appropriate IT professional. It will then categorize, prioritize, and manage the ticket until it’s resolved. This can remove a significant amount of pressure from your small business help desk.
Constant interruptions are always bad news for productivity. However, they can be particularly difficult for small business IT support desks, which cannot easily share the load of these disruptions. If your staff is dealing with frequent emails, phone calls, and other unnecessary interruptions, they may have zero time to work on resolving those support requests.
Disruptions aren’t just disastrous for productivity. By destroying your staff’s focus, they make it easy for requests to get lost in the small business helpdesk. An effective ticketing system for small businesses will automatically create a record of each support request. This ensures every query is processed efficiently, and nothing gets overlooked.
How can Web Help Desk support small business services?
Web Help Desk can help you create an efficient small business help desk by incorporating artificial intelligence, automation, and machine learning. If similar tickets have been submitted, our smart suggestions will provide one-click access to relevant articles. This can help your small business help desk respond to incoming requests with the same efficiency as an enterprise organization.
Even if you receive a sudden influx of tickets, Web Help Desk will handle much of the time-consuming admin for you. This leaves your small business IT support free to focus on what really matters—resolving those issues.
When it comes to processing tickets, the more information you have, the better. Web Help Desk clearly labels all the required information and has a smooth and intuitive ticket submission process. This means your small business help desk is more likely to get all the information it needs to resolve the issue. In this way, Web Help Desk can eliminate those time-consuming back-and-forth emails and games of phone tag.
Processing a support request is often the most direct contact you have with a customer. Naturally, you’ll want to make a good impression.
With this service software for small businesses, customers can see the progress of their tickets. This leaves them in no doubt that you’re responding to their requests. It can also help you avoid the phone calls and emails that occur when users are unsure where they stand.
What are the benefits of using ticketing systems in small businesses?
Small companies often have to achieve big things with fewer staff and resources. This is where service software for small businesses can be a life-saver.
The perfect ticketing system for small businesses will automatically route the ticket to the appropriate IT professional. It will then categorize, prioritize, and manage the ticket until it’s resolved. This can remove a significant amount of pressure from your small business help desk.
Constant interruptions are always bad news for productivity. However, they can be particularly difficult for small business IT support desks, which cannot easily share the load of these disruptions. If your staff is dealing with frequent emails, phone calls, and other unnecessary interruptions, they may have zero time to work on resolving those support requests.
Disruptions aren’t just disastrous for productivity. By destroying your staff’s focus, they make it easy for requests to get lost in the small business helpdesk. An effective ticketing system for small businesses will automatically create a record of each support request. This ensures every query is processed efficiently, and nothing gets overlooked.
"[Web Help Desk] provides an effective customizable solution for IT help desk. We use this tool for internal and client ticketing. It allows you to configure email rules to allow for tickets to be created based off keywords. This makes it much easier for users to create tickets. We host ours in AWS and it has performed admirably. Customer service has always been easy to get a hold of and will work with you until a solution is discovered."
Michael Honore
Systems Administrator
Smartbridge
A simple and affordable solution for small businesses
Web Help Desk
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Support unlimited end users. Subscription and Perpetual Licensing options available.