Small Businesses Can Focus on Delivering First-Rate End User Support

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Fully functional for 14 days

Controlling operational costs with limited resources can compromise end-user support for small businesses

Complex and time consuming software

Complicated, hard-to-learn help desk software can lead to slower issue resolution, higher costs, and compromise end-user satisfaction.

Skyrocketing operational costs

Spending more time receiving, logging, and tracking issues than resolving them can increase the amount spent on staffing.

Lack of flexibility and configuration

Customization restrictions can create barriers between support staff and end-users, which impacts their customer service experience.

Improve and simplify service and support

  1. End-user training is not required

    Help desk platforms should not be so difficult that support teams and end-users avoid them. Powerful help desk software can help shorten the turnaround time for accurate and complete request fulfillment without sacrificing your core business goals and values. Software that allows you to provide excellent customer support and support for employees is available in a simple-to-use and intuitive platform.

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  2. Help your team and customers head off issues

    Responding to repetitive, routine, or frequently occurring questions takes up valuable time that could be spent working on new or more complicated issues. Integrated self-service options with well-maintained knowledge base resources empower end-users to resolve their own problems whenever possible. FAQs or articles provide useful, contextual answers to common concerns and questions, leaving your team time to spend on higher-priority issues.

    See how Web Help Desk® software promotes self-service.

  3. Control costs with a top-rated solution

    When selecting a IT support software, businesses are often forced to choose between affordability, flexibility, and ease of use. The goal isn’t to sacrifice one for another, but to instead find a solution that is cost effective, configurable, and simple to learn. Software Advice, a Gartner company, has named Web Help Desk software as a leader in the FrontRunners quadrant for best help desk software, positioning it as the greatest value for small businesses among the entire field.

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  4. Streamline help desk operations

    Undefined support processes that lack appropriate automated assignment, routing, and escalation can hurt productivity, customer satisfaction, and the bottom line. Help desk solutions impact more than the IT team. A balanced and well-designed platform can simplify the work of an entire team. Intelligent workflow-driven automation frees up your team to work on other tasks, while configurable options help ensure the system works in the most efficient way possible.

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[Web Help Desk] provides an effective customizable solution for IT help desk. We use this tool for internal and client ticketing. It allows you to configure email rules to allow for tickets to be created based off keywords. This makes it much easier for users to create tickets. We host ours in AWS and it has performed admirably. Customer service has always been easy to get a hold of and will work with you until a solution is discovered."

Michael Honore

Systems Administrator at Smartbridge

Provide small businesses with a simple and affordable solution

Powerful help desk software lower mean time to resolution and enables operational efficiency.

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Let's talk it over

Call us at 866.530.8100

Email us at Sales@SolarWinds.com

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