Testimonials

“We evaluated several products to manage our customer requests. Despite being a fraction of the cost of other solutions, Web Help Desk is a really effective product that is easy to manage and implement. It provides many powerful features that are benefiting our company.”

Dino Kotenoglou
Director of DSS
Martha Stewart Living Omnimedia, Inc.

“What makes Web Help Desk ideal for our service is that the fact that it can be so easily adapted to meet our specific needs. It's extremely easy to use, and the support team is excellent.”

Emma Webb
Enquiries Manager
NHS Evidence

“After trialing several helpdesk solutions we settled with Web Help Desk which has proved far and away the best solution to our global IT support needs. Highly customisable, intuitive interface, very well thought out, superb support - great feedback from our techs and users alike. Highly recommended!"

Roddy Campbell
Group IT Manager
Caledonian Alloys Limited

“Web Help Desk is a brilliant product, support and customization is second to none, we have made fantastic progress in producing a near on perfect solution for our support team & end users alike. No issue is too small for the support team, they are always very professional & can give you answers within minutes.

Ian Temple-Edwards
ICT Helpdesk Administrator
Canford School

“Web Help Desk has been a terrific asset for our technical consulting services. It provides a seamless approach for time tracking and support documentation. I can wholeheartedly say that there is no product out there that fits our specific requirements in such a way as Web Help Desk. Highly recommended product!"

Carlos Rosai
CEO & Director
Rosai Group / MacMedic Consulting

“e.surv found Web Help Desk easy to deploy, and had our helpdesk working in minutes. We saw an immediate increase in quality of service, accountability, and customer satisfaction, which are crucial in maintaining our position as the UK's leading provider of valuation services.”

Max Ashton
Security Systems Administrator
e.surv Chartered Surveyors

“I just wanted to express my sincere thanks for the Web Help Desk. This has been the best thing I've ever done for my company in the past 14 years of its existence. All I can say is WOW!"

Chuck Straughn
Straughn Group

Support is absolutely amazing - they take your suggestions, requests, bug reports and they fix them FAST. The interface is great. I'm running it on a Windows machine with SQL 2000. There are approximately 1,000 users. EVERYONE loves it - it's easy, stable, fast. The ease of installation, the support, the interface – it’s a perfect package deal. I can’t imagine it getting any better than this.”

Brandon Edling
GEAR for Sports

“Deployment was a snap. Our techs love it and more importantly so do our clients. Best of all, the developers are amazingly responsive to not only emails but also feature requests. Absolutely love this app. Keep up the kick ass work!”

Kevin Halpin
Mac Fusion

“Since we have to support both Mac and PC users, it’s important to have a system which can be accessed by both platforms. Web Help Desk does this for us at a fraction of the cost of other web-accessible help desk and asset tracking systems.”

Patrick Hopewell
University of Toronto

“We were looking for a help desk solution that allowed us to run reports, track inventory and integrate purchase requests and Web Help Desk fit our requirement lists very well. The Web Help Desk team has been extremely knowledgeable and very responsive to our needs.”

Chad Webb
NOAA (National Oceanic and Atmospheric Association)

“Using Web Help Desk has been easy, the whole system is very customisable and the support is fantastic. If you have any problems the support guys are very friendly and helpful, they provide a great service."

Chris Burns
IT Support Assistant
The Health Foundation

“Web Help Desk is an excellent product and will allow us to revolutionise the quality of support we offer."

Graeme Kinrade
Information & Communications Technology
Isle of Man Department of Education

It’s great; we don’t know how we lived without it!"

James Sumnall
ICT Manager
Concord College

“I've been using a good few different support software over the past 10 years, but Web Help Desk is far the easiest to configure as well as to use it. Our customers and the IT team is very satisfied with it. Well done and keep up the good work."

Imre Kovacs
Network and Infrastructure Support Analyst
Largo Exports Limited

“We now log and prioritise all support calls and technical requests. This means nothing gets forgotten and the Technical team can balance it's workload. Crucially, users are reassured that they are being looked after. This sounds easy, but Web Help Desk makes it possible.”

Alex Buchanan
LAB Post-Production – Technical Manager
AMV BBDO

“Web Help Desk has exceeded our expectations, with easy installation, management and excellent support its perfect for our business.”

Barry Moignard
IT Manager
ABM Computer Solutions Ltd.

“Since we have installed Web Help Desk, it has greatly improved the IT Dept’s time management. Easy to use with a great front-end. It has become a very important tool within Arthur McKay’s.”

Paul Spiers
System Engineer
Arthur McKay & Co. Ltd

“Web Help Desk is a valuable tool for use throughout the business to log, monitor and track issues to ensure that the IT Department delivers the best possible service to its users. The flexibility of the system is excellent and allows us to customize it to our needs, and the support given by the developers is very efficient and supportive. I cannot speak highly enough about the system and would recommend it to anyone.”

Dan Highton
Network Manager
JJB Sports plc

“The implementation of WebHelpDesk in our organisation has proved its value from day one. It is quick and easy to install and configure and allowed us to provide a world-class helpdesk service to our customers within minutes of going live. Our customers are reaping the benefits of better turnaround times and improved service-levels and as a result and our business is growing.”

Chris Lazari
Director: Infrastructure Services
Airborne Consulting

“We previously used Remedy and we were so restricted on what we could do. We started using the Web Help Desk application and we LOVE it. We would definitely recommend this application to others.”

Louann Stoner
CSTE – WIC Help Desk Manager
ciber

“Web Help Desk software allows my team to respond quickly and efficiently to users. It has reduced the amount of time we spend managing help desk activities by 50% over our previous paper-based system and given the users much more control and visibility over the support process. The product is well supported and has frequent, well-tested updates. I would recommend Web Help Desk to any support group as it offers immense value, especially considering the price of its many competitors.

Kurt Watson
IT Manager
Oceanside Glasstile

“Web Help Desk has helped us seriously improve our quality of support and ensure we don't miss anything. In addition the FAQ section has dramatically reduced the time we need to spend as many of the common issues are fixed by the users themselves (also helping to empower and educate them).”

Matt Darnell
Technology Manager
The Fabulous Bakin' Boys

“Web Help Desk has allowed us to easily organize and coordinate IT resources within our organisation. An easy to use, intuitive & very customisable GUI has helped instill confidence at the user level for all IT support requests.”

Daniel Richards
I.T. Manager
The Leigh Technology Academy

“We selected Web Help Desk because it is an extremely solid product and the support and development departments are responsive and accommodating.”

Jim Rispin
Help Desk Systems Admin
Fuller Theological Seminary

Web Help Desk delivered exactly as advertised. We are very satisfied with the solution.

W. Mark Gresko Jr.
Director of Technology
Avondale Elementary School

“Web Help Desk has been an extremely valuable tool for us. We selected it because it was cost effective, yet yielded numerous features and excellent customer support.”

Steve Miller
Help Desk Manager
Texas Attorney General’s Office

Great product, excellent support! I’ve been using WHD for over 2 years and it’s a real time saver.

Sven Knutsen
Meerkat Company Services

From management down to technical support, the entire team has been very responsive to our needs.

Leaman Crews
Brewer Science

Web Help Desk is awesome. I wish more companies were as good as you guys.

Bill Earlywine
Gospel Light Publishing

“Our entire company uses Web Help Desk to submit trouble tickets. It’s been very easy to use, configure and train staff.

Cynthia Roberts
Director IT Services
Management Concepts

“I am very pleased with the product and very happy with the support provided. I would be happy to recommend this product to anyone.”

John Simmonds
Syncron*Cyberkare Technologies

The software is insanely good. Great design and full-featured, worth every cent. If you are serious about your business and ticket tracking, use Web Help Desk.”

Geof Bowie
Think Fixed, Inc.

An excellent communication tool. I cannot say enough about the product and their team.

Adam Klemann
Tech Services Coordinator
Malone University

“As we move forward with all of our IT project, Web Help Desk helps us keep pace with the needs and requests of our students and faculty. With a 1:1 Laptop Learning Initiative coming, Web Help Desk will be our number one point of contact between our department and the school, will help us manage an inventory that will be expanding exponentially, and keep up a level of communication that is necessary for the success of any program in any institution.

William D. Stites, Jr.
Director of Technology
The Montclair Kimberley Academy

We have recently renewed Web Help Desk for another year as we find it a valuable tool.

James Hadaway
Network Systems Engineer
Thomson Snell & Passmore

“After a survey of what was on offer in the help desk sector, we decided Web Help desk offered the best options available for a company of our size and at a price no others can match. In the year we have been using it, our IT support has been transformed. Both users and techs alike appreciate the web interface. The system acts as a collective IT ‘memory’ that can be accessed by new techs. Support is first class.”

John Bird
IT Services
Eurocentres

Web Help Desk is superb and the support we receive is excellent. Highly recommended!

Roger Laurenti
IT Services Manager Wyggeston
Queen Elizabeth I College

“Web Help Desk has not just been accepted by the technicians but by the entire staff at our school. It allows us to organise ourselves in a way our previous solution never could and helps our team to offer a better and more trusted service.

Andrew Clarkson
Senior Systems Support Technician
The Lady Eleanor Holles School

“Web Help Desk in combination with Absolute Manage is the winning-team for a modern IT-department like ours which has the challenge to support both Mac- and PC-clients. It is so customisable and has such an intuitive interface that it fits our needs perfectly. With Web Help Desk we have one solution for support, billing, part-management etc. – the feature list is just self-explanatory. All this in combination with the excellent support – a must have!

Manuel Miser
Head of IT SERVICEPLAN
SERVICEPLAN group for innovative communication

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