Simplify & Automate Incident Management with Web Help Desk®
A ticketing system streamlines, centralizes and manages all your IT tickets. Take email requests and transform them into service tickets automatically. From the initial ticket request and creation to resolution and closure ticketing system software helps you through every stage.
Benefits of a Help Desk Ticketing System
A ticketing system allows you to automate ticket assignment, routing, and escalation to the right agent at the right time. Save time and manual effort for the help desk team, and improve help desk agent productivity. A ticketing system or help desk software enables you to:
The Web Help Desk ticketing system from SolarWinds offers a built-in reporting engine to measure key performance metrics complete with charts.
All reports are customizable and you can easily create new reports according to your requirements. Additionally, Web Help Desk allows you to schedule automatic delivery reports via email.
Try SolarWinds Service Desk for more functionality in asset and service management.
Full ITIL suite (incident, problem, change, release) paired with customizable automation
Automated asset discovery with integrated CMDB for real-time impact on technology and services
Powerful service catalog workflow engine and a user-friendly service portal