Ticketing System Software

Simplify & Automate Incident Management with Web Help Desk®

A ticketing system streamlines, centralizes and manages all your IT tickets. Take email requests and transform them into service tickets automatically. From the initial ticket request and creation to resolution and closure ticketing system software helps you through every stage.

Benefits of a Help Desk Ticketing System

A ticketing system allows you to automate ticket assignment, routing, and escalation to the right agent at the right time. Save time and manual effort for the help desk team, and improve help desk agent productivity. A ticketing system or help desk software enables you to:

  1. Link associated issues in Parent-Child relationships
  2. Automate ticket assignment, routing and escalation to the right agent, at the right time
  3. Associate tickets and assets to track asset service history and trends
  4. Create reports for ticket status and technician performance

Convert Network Node Failure Issues into Help Desk Tickets

Convert Network Node Failure Issues into Help Desk Tickets

Web Help Desk is a ticketing system that integrates directly with SolarWinds network management and server monitoring software to:

  • Convert node performance issues in network & systems management software directly into service tickets
  • Simplify network trouble ticket resolution by receiving network & server node alerts in Web Help Desk

Help Desk Reporting & Performance Monitoring

Help Desk Reporting & Performance Monitoring

The Web Help Desk ticketing system from SolarWinds offers a built-in reporting engine to measure key performance metrics complete with charts.

  • Generate reports on technician performance and customer satisfaction indicators
  • Generate reports on ticket status, alerts, and issue resolutions
  • Schedule reports to generate daily, weekly, monthly, yearly, or on a specific date and time.

All reports are customizable and you can easily create new reports according to your requirements. Additionally, Web Help Desk allows you to schedule automatic delivery reports via email.

Looking for more? Upgrade to an ITIL-ready, service experience.

Try SolarWinds Service Desk for more functionality in asset and service management.

  • Full ITIL suite (incident, problem, change, release) paired with customizable automation

  • Automated asset discovery with integrated CMDB for real-time impact on technology and services

  • Powerful service catalog workflow engine and a user-friendly service portal

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