Web Help Desk Cloud Edition
Web Help Desk Cloud Edition gives you access to many of the award-winning help desk management features available in the on-premises version without the hassle of internal hosting.
On-premises or Cloud Edition: Which is right for you?
Choosing the Cloud Edition of Web Help Desk can reduce costs associated with internal hosting and make managing and maintaining your deployment much easier. With the Cloud Edition, you can expect:
- Lower hardware costs
- Lower maintenance costs
- Easy accessibility from anywhere
Cloud Edition
Hosted help desk ticketing system software
- Incident & service request management
- Easy-to-use and configure for your help desk needs
Fully functional for 30 days
Decide which version is best for your organization
| What is important to you? | On-premises | Cloud Edition |
|---|---|---|
|
Lower up-front costs |
✔ |
|
|
Lower total cost of ownership |
✔ |
|
|
Predictable monthly/annual costs |
✔ |
✔ |
|
Lower hardware costs associated with your help desk |
|
✔ |
|
Contract-based uptime and availability |
|
✔ |
|
Access to all Web Help Desk features |
✔ |
|
|
Remote support software integration |
✔ |
|
On-premises or Cloud Edition: Feature comparison
| Features | On-premises | Cloud Edition |
|---|---|---|
|
Incident & service requests management |
✔ |
✔ |
|
IT asset management |
✔ |
✔ |
|
Change management |
✔ |
✔ |
|
Knowledge base & FAQ |
✔ |
✔ |
|
End-user & client surveys |
✔ |
✔ |
|
Dashboard |
✔ |
|
|
Task scheduling & management |
✔ |
✔ |
|
Billing & invoicing |
✔ |
✔ |
|
SLA management |
✔ |
✔ |
|
Remote support integration |
✔ |
|
|
|
