Web Help Desk Cloud Edition

Web Help Desk Cloud Edition gives you access to many of the award-winning help desk management features available in the on-premises version without the hassle of internal hosting.

On-premises or Cloud Edition: Which is right for you?

Choosing the Cloud Edition of Web Help Desk can reduce costs associated with internal hosting and make managing and maintaining your deployment much easier. With the Cloud Edition, you can expect:

  • Lower hardware costs
  • Contract-based uptime and availability
  • Easy accessibility from anywhere
Decide which version is best for your organization
What is important to you?
What is important to you?
On-premises Cloud Edition
Lower up-front costs
Lower total cost of ownership
Predictable monthly/annual costs
Lower hardware costs associated with your help desk
Contract-based uptime and availability
Access to all Web Help Desk features
Remote support software integration
On-premises or Cloud Edition: Feature comparison
Features
Features
On-premises

Starts at $700

ON-PREMISES FREE TRIAL ON-PREMISES FREE TRIAL Fully functional free trial
Cloud Edition

Starts at

CLOUD EDITION FREE TRIAL CLOUD EDITION FREE TRIAL Fully functional free trial
Incident and service requests management
IT asset management
Change management
Knowledge base and FAQ
End-user and client surveys
Dashboard
Task scheduling and management
Billing and invoicing
SLA management
Remote support integration

On-premises

Starts at $700

ON-PREMISES FREE TRIAL

Fully functional free trial

Incident and service requests management
IT asset management
Change management
Knowledge base and FAQ
End-user and client surveys
Dashboard
Task scheduling and management
Billing and invoicing
SLA management
Remote support integration
Learn More

Cloud Edition

Starts at

CLOUD EDITION FREE TRIAL

Fully functional free trial

Incident and service requests management
IT asset management
Change management
Knowledge base and FAQ
End-user and client surveys
Task scheduling and management
Billing and invoicing
SLA management
Learn More

Hosted help desk ticketing system software

Web Help Desk Cloud Edition

  • Incident & service request management

  • Easy-to-use and configure for your help desk needs

DOWNLOAD FREE TRIAL Fully functional for 30 days
Let's talk it over.
Contact our team. Anytime.
+1-866-530-8100
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