Web Help Desk Cloud Edition
Web Help Desk Cloud Edition gives you access to many of the award-winning help desk management features available in the on-premises version without the hassle of internal hosting.
On-premises or Cloud Edition: Which is right for you?
Choosing the Cloud Edition of Web Help Desk can reduce costs associated with internal hosting and make managing and maintaining your deployment much easier. With the Cloud Edition, you can expect:
- Lower hardware costs
- Contract-based uptime and availability
- Easy accessibility from anywhere
Decide which version is best for your organization
| On-premises | Cloud Edition | |||
|---|---|---|---|---|
| Lower up-front costs | ||||
| Lower total cost of ownership | ||||
| Predictable monthly/annual costs | ||||
| Lower hardware costs associated with your help desk | ||||
| Contract-based uptime and availability | ||||
| Access to all Web Help Desk features | ||||
| Remote support software integration |
On-premises or Cloud Edition: Feature comparison
Features
|
Features
|
||||
|---|---|---|---|---|
| Incident and service requests management | ||||
| IT asset management | ||||
| Change management | ||||
| Knowledge base and FAQ | ||||
| End-user and client surveys | ||||
| Dashboard | ||||
| Task scheduling and management | ||||
| Billing and invoicing | ||||
| SLA management | ||||
| Remote support integration | ||||
On-premises
Starts at $700
Fully functional free trial
| Incident and service requests management |
| IT asset management |
| Change management |
| Knowledge base and FAQ |
| End-user and client surveys |
| Dashboard |
| Task scheduling and management |
| Billing and invoicing |
| SLA management |
| Remote support integration |
Cloud Edition
Starts at
Fully functional free trial
| Incident and service requests management |
| IT asset management |
| Change management |
| Knowledge base and FAQ |
| End-user and client surveys |
| Task scheduling and management |
| Billing and invoicing |
| SLA management |
Hosted help desk ticketing system software
Web Help Desk Cloud Edition
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Incident & service request management
-
Easy-to-use and configure for your help desk needs