Customer service or support software allows IT teams for simplify the way they handle and manage IT tickets. With customizable automation to expedite ticket assignment, ticket routing, manual repetitive help desk tasks, support teams can realize significant time savings, and focus more on ticket resolution rather than ticket management and tracking. Customer support software enables you to:
Web Help Desk enables you to deliver seamless IT service management and improve the quality of customer support. With built-in features including ticket management, IT asset management, change management, knowledge base, etc.
Try SolarWinds Service Desk for more functionality in asset and service management.
Full ITIL suite (incident, problem, change, release) paired with customizable automation
Automated asset discovery with integrated CMDB for real-time impact on technology and services
Powerful service catalog workflow engine and a user-friendly service portal