Customer Service Software Improve service delivery and customer support
Benefits of Customer Service Software
Benefits of Customer Service Software
Customer service or support software allows IT teams for simplify the way they handle and manage IT tickets. With customizable automation to expedite ticket assignment, ticket routing, manual repetitive help desk tasks, support teams can realize significant time savings, and focus more on ticket resolution rather than ticket management and tracking. Customer support software enables you to:
- Accelerate the speed of service delivery
- Better manage IT tickets and streamline operations
- Automate help desk tasks and save manual time and efforts
- Monitor help desk metrics and technician performance
- Contribute to improved customer satisfaction
Improve Customer Support with Web Help Desk
Improve Customer Support with Web Help Desk
Web Help Desk enables you to deliver seamless IT service management and improve the quality of customer support. With built-in features including ticket management, IT asset management, change management, knowledge base, etc.
- Simplified and streamlined ticketing management – from ticket creation to resolution
- Automated IT asset discovery, tracking and reporting
- Flexible and extensible knowledge base for providing customer self-help options
- Customizable change approval workflows
- Intuitive reporting dashboards to monitor technician performance & track ticket status
- Built-in survey engine to invite customer feedback and evaluate customer satisfaction
Looking for more? Upgrade to an ITIL-ready, service experience.
Try SolarWinds Service Desk for more functionality in asset and service management.
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Full ITIL suite (incident, problem, change, release) paired with customizable automation
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Automated asset discovery with integrated CMDB for real-time impact on technology and services
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Powerful service catalog workflow engine and a user-friendly service portal