Enterprise Help Desk Software for Growing IT Support Needs

Match enterprise IT support to the growing needs of your business

Increase scalability with customizable software

Growing businesses must routinely reconfigure and automate their enterprise help desk software to adjust to their changing needs. Enterprises need a system not bound by the limitations of legacy tickets, with a high level of customization, and equipped with capabilities to let them match support objectives with organizational goals. 

SolarWinds® Web Help Desk® (WHD) software allows businesses to support multiple companies, departments, and projects without compromising scale or efficiency. With flexible, customizable software, WHD is designed to make it easier for businesses to scale and simplify their escalation processes, so even complex issues can be resolved more quickly.

Triage problems with multi-level escalation

Not every technician is equipped to handle every problem that comes their way. When a request needs to go to a different IT team member, the handoff should be quick and seamless. As an effective help desk software for enterprises, WHD can be customized to suit and optimize your organization’s way of triaging and escalating client requests. Easy-to-configure technician groups and tiered fulfillment levels are built to make ticket resolution easier. Delegating and dividing issues among the right team members quickly can lead to quicker enterprise IT support solutions and more satisfied users.

Seamlessly integrate IT support with ITOM software

Enterprise organizations need scalable enterprise help desk software seamlessly integrated into existing IT operations management software and ITIL framework. Through connecting the software programs in support of performance and IT operations—like network management or asset management—tech tickets can be automatically created and acted upon when needed. With seamless integration between overall network management and incident resolution, WHD is designed to make it easier to stay on top of performance issues, failures, and configuration changes.

Cost-effective and configurable IT support solutions

Enterprise business are often forced to choose between affordability, flexibility, and ease of use when selecting an IT support software system. SolarWinds Web Help Desk is built so enterprises don’t have to sacrifice one for the other, as it’s cost-effective, configurable, and easy to learn. If your enterprise is looking for a standardized, scalable, and comprehensive solution for addressing end-user issues, look no further than the customizable capabilities of WHD.

Use automated ticket tracking to prioritize problems

An automated enterprise ticketing system can help automate the key capabilities your IT team needs for effective resolution. For example, the automated ticket creation feature helps ensure help desk teams always have the right information to work with, while automated ticket assignment helps ensure workloads remain balanced and efficient. Additionally, automated routing and escalation can help ensure enterprise service tickets always end up with the right support agent at the right time.

These automation functionalities can save help desk teams valuable time and effort and increase productivity. As a result, customer service issues are resolved quickly and efficiently.

Get More on Enterprise Help Desk

Do you find yourself asking…
"We are more than satisfied with our decision to purchase Web Help Desk. It has every feature that we require in our particular environment. It's simple to use, fully customization, and integrates with several other SolarWinds products. Obtaining technical support from Solarwinds is also easy and extremely fast. This product is receiving regular updates and continues to grow and improve over time."

Matthew Kaczmarski

IT Manager

Carmike Cinemas, Inc.

Enterprise help desk software improves enterprise IT support

Web Help Desk

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