Web Help Desk Switch to automation with Web Help Desk


Keep your hardware inventory up to date

Keep your hardware inventory up to date

IT asset management entails managing both hardware and software inventory in your IT infrastructure, and keeping it up to date with information about your assets, including location, client assignment, purchase history, warranty info, vendor details, and configurations. Without an updated record of your assets, you could be manually sorting through paper records, purchase orders, spreadsheets, etc. to find the inventory information you need. These time-consuming activities keep you away from important IT administration tasks.

Deploying a centralized hardware inventory management software lets you discover and manage hardware devices in your network without leaving your desk. It helps you automate hardware asset management, keep hardware inventory up to date, and save valuable time.

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How Web Help Desk can help

How Web Help Desk can help

SolarWinds Web Help Desk is a robust, easy-to-use, and affordable ticketing and IT asset management software. It allows you to efficiently discover, manage, and track all hardware and software assets. Using built-in Windows Management Instrumentation (WMI), you can automatically discover computer assets (desktops, laptops, servers) in your network, as well as capture your configurations, installed software, and hardware peripherals. Web Help Desk allows you to:

  • Schedule automated IT discovery to find computer assets.
  • Link help desk tickets with hardware assets to track their history of service requests and trouble tickets.
  • Centrally maintain device information, including hardware serial number, asset location, warranty expiration, purchase order, maintenance logs, etc.
  • From a single console, manage both hardware devices and installed software.
  • Import asset inventory from 3rd-party asset discovery tools and network management systems.

Web Help Desk has a built-in, customizable reporting engine that allows you to customize and generate reports based on your assets’ location, type, current status, purchase date, warranty expiration, and more.

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Looking for more? Upgrade to an ITIL-ready, service experience.

Try SolarWinds Service Desk for more functionality in asset and service management.

  • Full ITIL suite (incident, problem, change, release) paired with customizable automation

  • Automated asset discovery with integrated CMDB for real-time impact on technology and services

  • Powerful service catalog workflow engine and a user-friendly service portal

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