Hardware Asset Management Keep track of assets with easy-to-use hardware management software

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Scan for hardware inventory using automated IT discovery tools

Scan for hardware inventory using automated IT discovery tools

SolarWinds® Web Help Desk® (WHD) is built to offer automatic network scanning to help create a detailed hardware inventory catalog. WHD can automatically discover computer assets (desktops, laptops, and servers) in your network, and capture your configurations, installed software, and hardware peripherals.

You can also schedule automated scans to modify your asset log when devices are added or removed. With automated asset management, there’s no need to keep paper records or error-prone spreadsheets of current hardware inventory. 

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Maintain detailed hardware device information

Maintain detailed hardware device information

Keep track of your device information using built-in Windows Management Instrumentation (WMI). With Web Help Desk, detailed hardware information is designed to be available at your fingertips. You can keep track of not only a device’s location, but also hardware serial numbers, client assignments, warranty information, purchase history, vendor details, maintenance logs, configurations, and more. In addition to hardware inventory, Web Help Desk can allow you to more easily manage installed software. 

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Use hardware inventory management software to generate custom reports

Use hardware inventory management software to generate custom reports

If you need to report a hardware audit trail, Web Help Desk includes a built-in, customizable reporting engine for you to customize and generate reports based on your assets’ location, type, current status, purchase date, warranty expiration, and more. 

SolarWinds WHD hardware inventory software can also help eliminate the possibility of human error in your inventory reporting with its predefined reporting templates focused on asset reporting, so you can easily create overviews of your assets with the information you need.

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Automate inventory asset management, from discovery to ticketing

Automate inventory asset management, from discovery to ticketing

With automated ticketing setup and SLA compliance assistance, Web Help Desk can enable managed service providers to spend less time on administrative tasks and more time supporting end users.

Use WHD hardware inventory software to automate your ticket management and help expedite the ticketing process by linking help desk tickets with hardware assets to track the history of service requests, trouble tickets, and notify technicians when an SLA breach is approaching. You can also import asset inventory from third-party asset discovery tools and network management systems to gain more comprehensive views of hardware inventory.

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Get More on Hardware Asset Management
Do you find yourself asking…
  • What is hardware asset management software?
  • Does your business need a hardware asset management tool?
  • What is hardware lifecycle management?
  • How does hardware asset management software work?
  • Why is hardware inventory software important?
  • What does hardware inventory software do?
  • How does hardware inventory software work in Web Help Desk?
  • What is hardware asset management software?

    Hardware asset management software is designed to support how you discover, track, and update lists of your hardware assets, and how you handle service tickets for these assets.

    IT asset management can involve managing both hardware and software inventory in your IT infrastructure. Using inventory software, you can automatically keep your inventory up-to-date with information about your assets, including location, client assignment, purchase history, warranty info, vendor details, and configurations. Without an updated record of your assets, you must manually sort through paper records, purchase orders, and spreadsheets to find the information you need. These time-consuming activities keep you away from important tasks.

    Deploying a centralized hardware inventory asset management software can allow you to discover and manage hardware devices in your network without leaving your desk. It can also help you automate hardware asset management, keep hardware inventory up-to-date, and save valuable time.

    Hardware inventory software also can help with a variety of managed service functions aside from simple inventory management. With comprehensive hardware monitoring, admins can conduct tasks like ticket management and SLA compliance with ease and automation.

  • Does your business need a hardware asset management tool?

    Businesses rely on their IT infrastructure to ensure function and serve customers with efficiency and reliability, which means it’s essential to understand your full hardware asset inventory and ensuring hardware service requests are handled effectively. 

    Many businesses don’t manage their IT systems with automated inventory software. Too often, admins keep manual documentation of hardware inventory. To sustain a healthy customer service model, businesses need a way to keep track of hardware and software automatically to quickly address service issues. This is especially true if there are many devices on the network or if the number of devices changes regularly.

    The profitability of automated hardware inventory becomes apparent to anyone making the switch from manual record keeping to automated inventory asset management techniques. Hardware inventory software helps you keep track of desktops, laptops, and virtual machines and can help with SLA compliance management and automating ticket lifecycles. When hardware inventory software is used to automate key areas of the IT management process, the relationship between tracking IT hardware assets and client satisfaction can be improved by minimizing human error.

  • What is hardware lifecycle management?

    Every hardware device has a lifecycle, and your hardware inventory management system must account for the changing nature of your technology. The entire lifecycle of hardware must be monitored for a truly effective IT management process.

    A major aspect of hardware asset management is determining when hardware is nearing the end of its lifespan. This can help you understand device lifecycles and more easily identify when it may be necessary to purchase new hardware. Having a firm grasp on your hardware lifecycle helps ensure devices are predictable, efficient, and subject to proactive maintenance. Ultimately, hardware lifecycle management helps businesses save time and money. 

    The hardware lifecycle management process includes a fixed order of stages following your hardware’s lifecycle. These begin with your inventory planning followed by the acquisition of the hardware. Once your hardware is deployed, the hardware is monitored, maintained, and repaired during its “middle-aged” period. If your lease is ending, or if your hardware is nearing the end of its lifecycle, you may choose to extend, trade in, or dispose of the hardware. A successful hardware inventory software can help you keep track of each unit’s lifecycle and make informed decisions during each step of this process. 

  • How does hardware asset management software work?

    Hardware asset management begins with a full network scan, which can be set to automatically scan at intervals. The scan is an agentless process designed to detect any changes to your hardware configuration and documents each unit in your central control.

    The next step of your hardware inventory process is consistently monitoring and managing hardware inventory, with special attention given to any issues affecting user experience. End-user issues with IT inventory are typically submitted as service tickets. 

    Inventory asset monitoring is a common, time-consuming step in hardware inventory management. However, inventory software can help automate monitoring and ticketing for a faster, more accurate management process.

  • Why is hardware inventory software important?

    Hardware inventory software is important because it’s designed to save money, time, and resources, and help support your overall security efforts. These benefits include:

    • Save money. Hardware inventory software can help you save money by flagging inefficiencies, showing when your hardware is nearing the end of its lifecycle, and helping provide context to service tickets involving hardware issues. 
    • Save time. Automated inventory software can be a major timesaver, both for technicians and end users. The time-saving advantages of automated inventory management can include faster monitoring, faster ticket processing, faster data collection, and more. 
    • Save resources. Hardware inventory is composed of physical server resources that might naturally experience glitches, clutter, or other setbacks. Inventory software with automated hardware lifecycle management can let you know the right time to fix or replace hardware, reducing the need to purchase new units. 
    • Strengthen security. Hardware inventory management can help by providing detailed asset reporting to support your ability to conduct faster auditing.

  • What does hardware inventory software do?

    Ticketing and hardware inventory management software can allow you to efficiently discover, manage, and track all hardware and software assets. With automated hardware inventory detection, you can automatically discover computer assets like desktops, laptops, servers, and more across your network. You can also capture configuration settings, installed software, and other hardware peripherals.  

    Some key functions of hardware inventory software include:

    • Automated IT discovery to find all computer assets
    • Central maintenance of device information, including hardware serial number, asset location, warranty expiration, purchase order, and maintenance logs
    • Importing asset inventory from third-party asset discovery tools and network management systems to make keeping IT inventory up-to-date as easy as possible
    • Preconfigured reports on hardware inventory to comply with industry standards, with the ability to automatically update report data each time there is an inventory change in your network
    • Automated SLA compliance using your asset monitoring tools
    • Linking help desk tickets with hardware assets to track their history of service requests and trouble tickets

     

  • How does hardware inventory software work in Web Help Desk?

    SolarWinds Web Help Desk offers a diverse set of features to help you make the most out of the hardware inventory process. These include: 

    • Windows Management Instrumentation (WMI). WMI integration allows users to automatically discover computer assets (desktops, laptops, servers) in the network. WMI also allows you to capture configurations, installed software, and hardware peripherals.
    • Third-party asset discovery tools. Employ out-of-the-box integration with JAMF Casper Suite, Absolute Manage, Microsoft SCCM, and SMS. SolarWinds recognizes you shouldn’t have to lose your existing network scan data. Web Help Desk also provides automatic discovery and client information collection from Active Directory and LDAP servers. 
    • Lansweeper scanning. Web Help Desk uses the Lansweeper scan engine to create detailed scan records in just a few minutes. The Lansweeper scan engine doesn’t require any client installation on remote workstations. To meet inventory compliance standards, Web Help Desk keeps an audit trail of a variety of service tickets associated with each asset.

What is hardware asset management software?

Hardware asset management software is designed to support how you discover, track, and update lists of your hardware assets, and how you handle service tickets for these assets.

IT asset management can involve managing both hardware and software inventory in your IT infrastructure. Using inventory software, you can automatically keep your inventory up-to-date with information about your assets, including location, client assignment, purchase history, warranty info, vendor details, and configurations. Without an updated record of your assets, you must manually sort through paper records, purchase orders, and spreadsheets to find the information you need. These time-consuming activities keep you away from important tasks.

Deploying a centralized hardware inventory asset management software can allow you to discover and manage hardware devices in your network without leaving your desk. It can also help you automate hardware asset management, keep hardware inventory up-to-date, and save valuable time.

Hardware inventory software also can help with a variety of managed service functions aside from simple inventory management. With comprehensive hardware monitoring, admins can conduct tasks like ticket management and SLA compliance with ease and automation.

Close
Does your business need a hardware asset management tool?

Businesses rely on their IT infrastructure to ensure function and serve customers with efficiency and reliability, which means it’s essential to understand your full hardware asset inventory and ensuring hardware service requests are handled effectively. 

Many businesses don’t manage their IT systems with automated inventory software. Too often, admins keep manual documentation of hardware inventory. To sustain a healthy customer service model, businesses need a way to keep track of hardware and software automatically to quickly address service issues. This is especially true if there are many devices on the network or if the number of devices changes regularly.

The profitability of automated hardware inventory becomes apparent to anyone making the switch from manual record keeping to automated inventory asset management techniques. Hardware inventory software helps you keep track of desktops, laptops, and virtual machines and can help with SLA compliance management and automating ticket lifecycles. When hardware inventory software is used to automate key areas of the IT management process, the relationship between tracking IT hardware assets and client satisfaction can be improved by minimizing human error.

Close
What is hardware lifecycle management?

Every hardware device has a lifecycle, and your hardware inventory management system must account for the changing nature of your technology. The entire lifecycle of hardware must be monitored for a truly effective IT management process.

A major aspect of hardware asset management is determining when hardware is nearing the end of its lifespan. This can help you understand device lifecycles and more easily identify when it may be necessary to purchase new hardware. Having a firm grasp on your hardware lifecycle helps ensure devices are predictable, efficient, and subject to proactive maintenance. Ultimately, hardware lifecycle management helps businesses save time and money. 

The hardware lifecycle management process includes a fixed order of stages following your hardware’s lifecycle. These begin with your inventory planning followed by the acquisition of the hardware. Once your hardware is deployed, the hardware is monitored, maintained, and repaired during its “middle-aged” period. If your lease is ending, or if your hardware is nearing the end of its lifecycle, you may choose to extend, trade in, or dispose of the hardware. A successful hardware inventory software can help you keep track of each unit’s lifecycle and make informed decisions during each step of this process. 

Close

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