Software Asset Management Automate software asset discovery, tracking, and alerts

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Effectively manage your software asset inventory with automated tools

Effectively manage your software asset inventory with automated tools

SolarWinds® Web Help Desk® (WHD) offers software asset management tools to manage and optimize the software installed in your IT infrastructure. An integral part of IT asset management, software asset management refers to the management of all your software assets at all stages of their life cycles. From purchase to deployment, maintenance, usage, and decommissioning, this systematic process aims to help your business minimize software maintenance costs and maximize efficiency. 

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Minimize software maintenance costs by improving software asset management

Minimize software maintenance costs by improving software asset management

Software asset management tools like WHD are a worthwhile business investment because they can allow you to control and optimize software procurement and maintenance costs.

Deploying a robust software asset management application can also help you cut costs by streamlining and automating IT processes, which improves end-user productivity and efficiency. You can easily track down the number of software licenses consumed, and the number of unused purchased licenses, for more accurate IT forecasting and budgeting.

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Track software licenses to reduce legal risks and compliance issues

Track software licenses to reduce legal risks and compliance issues

Software licensing can be tricky to track accurately, especially when many of your software licenses could be changing over the course of a business year. Your software assets experience a licensing lifecycle, which must be closely monitored to ensure legal compliance. 

IT asset management software can also help you mitigate some legal risks related to non-IT-approved software deployment, which can help you adhere to software compliance regulations.

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Get software asset management alerts for warranty and lease expiration

Get software asset management alerts for warranty and lease expiration

Web Help Desk offers centralized warranty and lease expiration alerts, so your business won’t have to keep a complicated spreadsheet of warranty expiration dates or lease terminations. Customizable alerts can also allow users to be proactive with software relicensing and purchases, when necessary. Web Help Desk doesn’t limit you to just track software licenses—you can also set up alerts for hardware warranty and licensing expiration dates, to help eliminate human error from licensing records. 

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Import inventory to your IT asset management software from third-party discovery tools

Import inventory to your IT asset management software from third-party discovery tools

Web Help Desk provides built-in Windows Management Instrumentation (WMI) for rapid asset discovery. Alternatively, you can easily import your pre-discovered asset inventory. If you’ve already discovered your asset inventory with another IT asset management software, Web Help Desk allows for integration with third-party discovery tools like JAMF Casper Suite, Absolute Manage, Microsoft SCCM, and SMS.
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Get More on Software Asset Management
Do you find yourself asking…
  • What is software asset management?
  • What is software license management?
  • Why is software asset management important?
  • How does software asset management work?
  • What does asset management software do?
  • How does software asset management work in Web Help Desk?
  • What is software asset management?

    Software asset management offers a centralized system of discovering, tracking, and monitoring your software infrastructure. Software asset management is a component of IT asset management, which more broadly accounts for hardware, workstation, software health status, and lifecycle metrics.

  • What is software license management?

    Software license management is a critical component of software asset management. Your software license—officially known as an End-User License Agreement (EULA)—establishes the criteria and limitations for software use. EULAs will differ for each software you purchase. Nearly every software your business installs will come with a licensing agreement, and failure to comply with software licenses can be costly. Effective software license management can help you more easily demonstrate license compliance if an audit takes place.

  • Why is software asset management important?

    Software asset management can help your business save money, time, and hassle. For example, the Business Software Alliance (BSA) may periodically conducts licensing audits to check if your licensing is following the legally-binding guidelines that were imposed when you purchased it. If the BSA finds you’re operating outside of compliance, fines can exceed hundreds of thousands of dollars. By having effective software management in place, you can help eliminate the risk of having to pay noncompliance fees to the BSA when your licensing audit comes around. 

    Inefficient software maintenance can also be a major cause of increased costs. By tracking how many and where software licenses are being used, you can more easily forecast and budget software needs. Software license management can also let you know when your software is idle to help ensure you’re not spending money on licensing for unused software.

  • How does software asset management work?

    Within software asset management, there are several important capabilities. The first key feature in your software management process is asset discovery. Once you understand your software, asset management focuses on software lifecycle details—including tracking licensing, compliance regulations, and warranties. Software asset management can also include ticket mapping to keep track of user-end software issues.

    Of course, not every software asset management plan is the same—software asset management can serve different purposes in organizations depending on their IT infrastructure, software portfolio, business goals, and user base.

  • What does asset management software do?

    Asset management software offers discovery, automated management, and end-user incident solutions—all from a single console. IT asset management software can help you at each step of the process, including discovery, tracking, alerts, and issue management.

    Asset management software can include built-in discovery tools to help you establish a comprehensive layout of your entire software asset inventory inclusive of a wide range of software statistics—not just your software’s name and model.

    Asset management software discovery can also record dozens of different parameters for your software license and can determine whether your software complies with each point of its license. It can also provide suggestions for optimal license use. Since asset management tools can establish a timetable for your software lifecycle in one central console, you can more easily visualize and optimize your software budget.

    Asset management software can also include asset-to-ticket mapping to support troubleshooting. If a user experiences a software malfunction, your software asset management tool can link related tickets to help support more effective service ticket problem-solving. 

    Any successful IT asset management software will also include customizable alerts. If a license change has occurred—or a license is about to expire—users need proactive knowledge of all software asset changes. Automated alerts can help you focus on more important things than checking your asset management stats daily. When alerts are customizable, you can ensure the tool tells you about the exact issues you need to be notified about.

    Traditional spreadsheet-based software asset management can be unreliable compared to real-time, automated asset management software. By using a streamlined management dashboard and automated licensing updates, IT asset management software can help save time as well as improve the accuracy and efficiency of your software asset management protocol.

  • How does software asset management work in Web Help Desk?

    SolarWinds Web Help Desk is a comprehensive software asset management tool with both software and hardware IT asset management tools designed to provide a holistic view of your IT infrastructure.

    Web Help Desk comes equipped with software asset discovery using built-in Windows Management Instrumentation (WMI). Asset discovery can be integrated with a configuration management database (CMDB) to streamline your real-time discovery process. If you need to implement a different type of asset discovery software, Web Help Desk also offers third-party integration with other asset discovery tools. 

    WHD also offers automated ticket processing for software assets. When incidents occur, you can integrate your software inventory with your ticketing solutions to help speed up troubleshooting. Web Help Desk also offers an audit trail of each ticket, which can specify which software asset was involved. You can use WHD to track software licenses throughout their lifecycles to head off issues. 

    Web Help Desk software asset management tools are built to satisfy ITIL guidelines around software and licensing, including incident, problem, change, and release.

What is software asset management?

Software asset management offers a centralized system of discovering, tracking, and monitoring your software infrastructure. Software asset management is a component of IT asset management, which more broadly accounts for hardware, workstation, software health status, and lifecycle metrics.

Close
What is software license management?

Software license management is a critical component of software asset management. Your software license—officially known as an End-User License Agreement (EULA)—establishes the criteria and limitations for software use. EULAs will differ for each software you purchase. Nearly every software your business installs will come with a licensing agreement, and failure to comply with software licenses can be costly. Effective software license management can help you more easily demonstrate license compliance if an audit takes place.

Close
Why is software asset management important?

Software asset management can help your business save money, time, and hassle. For example, the Business Software Alliance (BSA) may periodically conducts licensing audits to check if your licensing is following the legally-binding guidelines that were imposed when you purchased it. If the BSA finds you’re operating outside of compliance, fines can exceed hundreds of thousands of dollars. By having effective software management in place, you can help eliminate the risk of having to pay noncompliance fees to the BSA when your licensing audit comes around. 

Inefficient software maintenance can also be a major cause of increased costs. By tracking how many and where software licenses are being used, you can more easily forecast and budget software needs. Software license management can also let you know when your software is idle to help ensure you’re not spending money on licensing for unused software.

Close
How does software asset management work?

Within software asset management, there are several important capabilities. The first key feature in your software management process is asset discovery. Once you understand your software, asset management focuses on software lifecycle details—including tracking licensing, compliance regulations, and warranties. Software asset management can also include ticket mapping to keep track of user-end software issues.

Of course, not every software asset management plan is the same—software asset management can serve different purposes in organizations depending on their IT infrastructure, software portfolio, business goals, and user base.

Close
What does asset management software do?

Asset management software offers discovery, automated management, and end-user incident solutions—all from a single console. IT asset management software can help you at each step of the process, including discovery, tracking, alerts, and issue management.

Asset management software can include built-in discovery tools to help you establish a comprehensive layout of your entire software asset inventory inclusive of a wide range of software statistics—not just your software’s name and model.

Asset management software discovery can also record dozens of different parameters for your software license and can determine whether your software complies with each point of its license. It can also provide suggestions for optimal license use. Since asset management tools can establish a timetable for your software lifecycle in one central console, you can more easily visualize and optimize your software budget.

Asset management software can also include asset-to-ticket mapping to support troubleshooting. If a user experiences a software malfunction, your software asset management tool can link related tickets to help support more effective service ticket problem-solving. 

Any successful IT asset management software will also include customizable alerts. If a license change has occurred—or a license is about to expire—users need proactive knowledge of all software asset changes. Automated alerts can help you focus on more important things than checking your asset management stats daily. When alerts are customizable, you can ensure the tool tells you about the exact issues you need to be notified about.

Traditional spreadsheet-based software asset management can be unreliable compared to real-time, automated asset management software. By using a streamlined management dashboard and automated licensing updates, IT asset management software can help save time as well as improve the accuracy and efficiency of your software asset management protocol.

Close
How does software asset management work in Web Help Desk?

SolarWinds Web Help Desk is a comprehensive software asset management tool with both software and hardware IT asset management tools designed to provide a holistic view of your IT infrastructure.

Web Help Desk comes equipped with software asset discovery using built-in Windows Management Instrumentation (WMI). Asset discovery can be integrated with a configuration management database (CMDB) to streamline your real-time discovery process. If you need to implement a different type of asset discovery software, Web Help Desk also offers third-party integration with other asset discovery tools. 

WHD also offers automated ticket processing for software assets. When incidents occur, you can integrate your software inventory with your ticketing solutions to help speed up troubleshooting. Web Help Desk also offers an audit trail of each ticket, which can specify which software asset was involved. You can use WHD to track software licenses throughout their lifecycles to head off issues. 

Web Help Desk software asset management tools are built to satisfy ITIL guidelines around software and licensing, including incident, problem, change, and release.

Close

Looking for more? Upgrade to an ITIL-ready, service experience.

Try SolarWinds Service Desk for more functionality in asset and service management.

  • Full ITIL suite (incident, problem, change, release) paired with customizable automation

  • Automated asset discovery with integrated CMDB for real-time impact on technology and services

  • Powerful service catalog workflow engine and a user-friendly service portal

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