Help Desk Software with Workflow Management Schedule, track, and integrate every task in the support workflow

Task-based workflow manager

Task-based workflow manager

When it comes to managing tasks, it doesn’t get more granular than this. Each time a task runs, a help desk ticket is automatically generated in the Web Help Desk® software, regardless of the number of elements. Control every element of a task based upon predetermined criteria, while configuring task elements to run either sequentially or all at once. Support technicians have complete control over the entire workflow process.
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Shareable tasks

Shareable tasks

It’s not uncommon for an issue or workflow management to overlap between departments. Team members from the same or different departments can collaborate simply and easily with the shareable tasks feature. Add stakeholders with a single click, helping ensure anyone that needs to be in the loop on a task has full transparency and ownership.
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Seamless approval integration

Seamless approval integration

Seamless approval integration helps ensure tasks continue to move down the chain of command. A full workflow management system can be based upon tasks, including change approval processes and conditional orders of elements. Tasks can even deploy according to specifically defined criteria. Designed to eliminate document bottlenecks and help ensure all stakeholders get what they need on time.
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Automated asset tasks

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Automated asset tasks

To be effective, planned maintenance (PM) schedules must be followed and applied to the correct asset. Automated asset tasks, such as hardware inventory discovery or software management, help ensure maintenance or inspection of equipment is completed properly and on time by simply linking an auto-trigger task to the appropriate asset.
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Task scheduling

Task scheduling

Help ensure periodic tasks are completed on time with future task scheduling. Set up pre-determined tasks to auto-trigger on specific dates, eliminating missing or delayed task completion. Automate recurring tasks, such as maintenance schedules or insurance renewals. Enable the Task Manager to send reminders by pre-configuring tasks to auto-trigger on specific dates, or at automated intervals, including daily, weekly, monthly, and yearly.
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"What makes Web Help Desk ideal for our service is that it can be so easily adapted to meet our specific needs. It's extremely easy to use, and the support team is excellent."
Emma Webb
Enquiries Manager
NHS Evidence

See how easy it can be to quickly improve efficiency.

Web Help Desk

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