SolarWinds Help Desk Essentials

Help Desk Software & Remote Support Software: Improve IT Service Management

Manage & Resolve Help Desk Tickets Faster

SolarWinds® Help Desk Essentials is a 2-in-1 combination of help desk and remote support software that allows you to:

  • Simplify & automate help desk ticketing process
  • Accelerate service delivery
  • Centralize IT asset management
  • Remotely troubleshoot and resolve tickets
  • Reduce operational costs
  • Improve customer satisfaction

The integration of Web Help Desk® and DameWare® Remote Support enables you to launch remote session directly from help desk tickets and IT asset inventory.

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Fully Functional for 14 days
 

What is SolarWinds Web Help Desk Essentials?

Web Help Desk

Help Desk & IT Asset Management


 
  • Centralized ticketing and incident management
  • Automated ticketing rules, and intuitive Web interface
  • Automated IT asset discovery and centralized inventory
  • Built-in knowledge base for self-service
  • IT change management and customizable approval workflows
  • Reporting, SLA alerts, and customer surveys
  • Seamless communication between IT technicians and end-users
View Datasheet »
DameWare Remote Support

Remote Support & Remote Control


 
  • Remote control Windows®, Mac OS® X and Linux® systems
  • Troubleshoot Windows computers and AD domains remotely
  • Built-in tools for system monitoring, event log viewing, and network diagnostics without initiating a full remote session
  • Deliver on-the-go and after-hours support from iOS® & Android™ mobile devices
  • Over-the-Internet remote access to support end-users outside the firewall
View Datasheet »
 
Web Help Desk & DameWare Remote Support Integration Highlights:
  • Connect to remote computers directly from help desk trouble tickets and IT asset inventory for faster troubleshooting
  • Save remote session metadata including duration, chat history and screenshots back to the IT tickets in the help desk
  • Save these remote session details on to an existing ticket in Web Help Desk, or create a new ticket from the DameWare remote session
 

Learn More About Web Help Desk and DameWare Remote Support Integration: Watch Video » | Read Blog »

DOWNLOAD FREE TRIAL
Fully Functional for 14 days

The following remote connections are supported with Web Help Desk and DameWare integration.
From the Web Help Desk console, initiate DameWare remote session to connect to:

  • Attended and unattended Windows computers inside the LAN
  • Attended Windows computers outside the LAN